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This is key to the metaverse will likely become a legal requirement over the long-term. This means reassuring them that one) it’s going to be handled well and two) they’re going to benefit from more relevant information and better experiences. Whichever way experiences are customised, everything relies on users sharing their data voluntarily. The user will undoubtedly be in the middle with their preferences very much dependant on their mood, circumstances and timing.ĭata will only be shared through relevance and trust Companies will be able to deal with users who will want to explore quickly and spontaneously and those that want a more meaningful and fulfilling interaction. On the other hand, there are now early adopters driving immersive content, where entire worlds are built around each user, and allow more sophisticated layers of discovery and deeper longer lasting engagement.In the end, it’s likely there will be a crossover between these two. Algorithms are refined without users making any effort, which makes them popular and ensures rapid growth. On one hand, there are content platforms like TikTok, which have basic video content that consumers simply swipe. However, there are two trends that seem to be going head to head. To do this, brands must place the user at the centre of their strategy. This is what defines the structure of the metaverse or each store or area of the metaverse. It’s also a far cry from the current experience of looking at a static page, going to a bar and typing in what we want to find or buy.įirst brands have to define what kind of experience each user wants. This approach is much more ‘human’, multi-sensory and emotional. For instance, consumers will enter a virtual environment with augmented reality and digest content, view products, admire art, and listen to music.

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This will extend our virtual worlds further than ever and – as with the metaverse – in a much more natural way, where we are free to explore and discover content.

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We’ve moved from offline to online, from web 1.0 to web 2.0, and now to a new era of web 3.0. In the last two decades we’ve seen unprecedented and accelerated change. It’s why personalisation will be even more important in the metaverse, where customers have an abundance of choice. They will only spend time there if they’re continually provided with relevant experiences. And spaces where personalised virtual assistants are allocated to each user to show the NFT relevant to them based on their specific tastes.However, with half the UK public (49%) feeling like their attention span is shorter than it used to be, we can’t expect consumers to go to a Metaverse and spend a thousands of hours looking for content. Metaverse stores move us towards much more intuitive virtual environments, with vast amounts of content. That’s the great advantage of the Metaverse when compared to a two-dimensional environment. It immerses them in the experience, allows them to ‘get lost’ in the environment and discover new messages, details or associated products. However, for returning shoppers, brands can reveal more product lines to surprise, delight and excite them.

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When a user enters a metaverse store for the first time, brands can strategically show larger more visually appealing shelves so the user can see instantly what the store has to offer. Getting ‘lost’ and discovering new things in the metaverse store It could also have an enormous impact on the viability of many physical stores.

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Allowing consumers to explore and discover better than they can now will bring online shopping much closer to the in store experience they love, without them ever leaving home. Almost a third (32%) said this is where they intend to deploy VR and 8% said that they intend to increase advertising opportunities using VR, according to a new report by consulting firm Baringa.There is a huge potential for retail in the metaverse to make online shopping more engaging. Luxury brands like Burberry, Dolce & Gabbana, Hermes and Gucci are using NFTs to generate interest.However, over a quarter of UK retailers say they are preparing to enter the metaverse in the next year to improve customers’ shopping experience. They’re using the early metaverse to develop awareness, engagement, loyalty and to learn. We will be working, living and shopping in a much more intuitive virtual environment.įor now, brands are experimenting. However, 50 or 100 years from now, the probability of looking for content via a website will be close to zero. When we talk about the metaverse, many brands think, ‘how can we create a store in a persistent virtual space where digital natives are so comfortable?’ The way we shop online now seems very natural, possibly because a website is much like a printed brochure from 25 years ago transferred to a webpage 2.0. Harry Hanson-Smith, Regional Vice President at Dynamic Yield














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